faq

🕯️ What are your candles made of?
Our candles are made with a luxurious coconut, apricot, soy, and paraffin wax blend, high-quality fragrance oils, and cotton core wicks.

🌙 Are your candles safe?
Yes! Our candles are made with clean ingredients and follow industry safety standards. As with all candles, they should be burned according to safety guidelines.

🛍️ Do you offer wholesale?
Yes! We offer wholesale options to verified stockists. Learn more on our wholesale inquiries page.

⏳ How long do your candles burn?
Our candles burn for approximately 50–60 hours when used properly.

🌸 Are your fragrances phthalate-free?
Yes, all of our fragrance oils are phthalate-free and carefully selected for both safety and scent performance.

📦 Do you accept returns or exchanges?
Due to the nature of our products, we do not accept returns. However, if your item arrives damaged or there is a problem with your order, please contact us at info@moonwickco.com, and we’ll make it right. If you are unsure of a scent, we recommend trying a wax melt first. We provide a complimentary wax melt sample with orders over $25. If you would like a specific scent, leave it in the order notes, and we will include it if possible.

🌍 Do you ship internationally?
Currently, we only ship within the U.S. We hope to offer international shipping in the future!

🔥 My candle isn’t burning evenly. What should I do?
Be sure to burn your candle long enough to reach a full melt pool across the top (usually 3–4 hours).