Refund policy

Thank you for shopping at Moon Wick! We take great pride in creating high-quality products and want you to be completely satisfied with your purchase. Please take a moment to review our policy.

Why We Don’t Accept Returns:
Due to the nature of our products, we do not accept returns on any items purchased from our store. Scent is highly subjective, and we understand that individual preferences can vary. We try our best to describe each scent accurately in our product listings to help you make an informed decision before purchasing. Additionally, as a small business, returns can be costly and may affect our ability to continue offering the best products possible.

Damaged or Defective Items:
If your item arrives damaged or defective, please contact us within 7 days of receiving your order. To be eligible for a refund or replacement, we may request a photo of the damaged or defective item. Once we have reviewed the issue, we will offer either a full refund or a replacement, depending on availability.

How to Contact Us:
To initiate a return or claim for a damaged item, please email us at info@moonwickco.com with your order number, photos of the damaged item, and a brief description of the issue.

Refund Processing:
If your claim is approved, we will process your refund or replacement as soon as possible. Refunds will be issued to the original payment method.

We appreciate your understanding and thank you for supporting Moon Wick.